PRODUCT QUALITY FEEDBACK

If you have faced defective products or you have come across a Counterfeit BRUSKO brand, please contact us by submitting the feedback form below.

In order to help us find the batch number of the defective product, please select the product category (liquid, device or hookah mix), take a photo of the series and number on the label (see examples in the form), and send it to us.

You are not sure about the quality of products, though previously it was fine with you? Didn`t find the answer to your question? This form is also for you.

Email: exportsales@brusko.ru
Phone: 8 800 500-86-56

FAQ

MY POD IS LEAKING, WHAT SHALL I DO?
BUTTON GETS STUCK ON BRUSKO FAVOSTIX
BRUSKO MINICAN FLASHES 20 TIMES. IS IT BROKEN?
MY BRUSKO FAVOSTIX DISPLAYS A "CHECK USB" ERROR. WHAT SHALL I DO?
THE POD IS SEEMS TO BE BURNING RIGHT AFTER THE FIRST FILL IN.
BRUSKO FAVOSTIX DISPLAYS A "CHECK ATOMIZER" ERROR. HOW TO DEAL WITH IT?
STONES IN THE TOBACCO-FREE SHISHA! DEFECTIVE OR RAW?
ARE PODS WITH AN ORANGE PLUG OF LOWER QUALITY?
THE COLOR OF THE LIQUID FROM THE NEW BATCH IS DIFFERENT FROM THE PREVIOUS BATCH, THOUGH THE TASTES ARE THE SAME. IS THIS OKAY?
WHEN SMOKING YOUR LIQUID, MY THROAT FEELS SCRATCHY. IS THIS OKAY?
HOW TO CHECK ORIGINAL BRUSKO PRODUCTS

Feedback form

Convenient way of communication:
Choose a product:

Take a photo or video of the packaging.
To get prompt feedback,
follow the examples below.

Formats: .JPEG | .MP4 | .HEIC
Front
Batch Number
Additionally
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By clicking on the "Send" button, I consent to the processing of personal data.